Valvoline Instant Oil Change Shively, KY, 3912 7Th Street

5

Anonymous

Good quality

Good quality
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5

Mr Oil Change

In and out

In and out
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5

Shorty

The customer service was great

The customer service was great
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5

Bettie B.

i had my puppy in the car,by the time he got restless we were leaving.

i had my puppy in the car,by the time he got restless we were leaving.
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5

Michael M

Excellent customer service friendly at all times quick and decisive

Excellent customer service friendly at all times quick and decisive
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5

Troi S.

Affordable

Affordable
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5

NikkiS

Overall completely satisfied.

Overall completely satisfied.
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5

Pockets1137

I like efficiency. Even though the cost for parts and services are a little inflated, it’s better than making an appointment and ...

I like efficiency. Even though the cost for parts and services are a little inflated, it’s better than making an appointment and still having to wait your turn.
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5

Brittney M.

Great and amazing customer. They get the job done and do very well with the service. Great people and I trust them with my car a ...

Great and amazing customer. They get the job done and do very well with the service. Great people and I trust them with my car and they will do their job well.
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5

TW

the speed of service and friendly staff is why i will return. also i will recommend to my friends and family to go there as well ...

the speed of service and friendly staff is why i will return. also i will recommend to my friends and family to go there as well.
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4

Anonymous

Nobody's perfect

Nobody's perfect
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5

Lucy lulu

The staff was friendly and interacted well to keep us company while we waited on our oil change to be completed. I was not press ...

The staff was friendly and interacted well to keep us company while we waited on our oil change to be completed. I was not pressured into getting anything I did want. When asked I said no and that was that... I really appreciate that.
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5

Baker C

The staff is very friendly and takes there positions seriously. Confident in there knowledge of there job.

The staff is very friendly and takes there positions seriously. Confident in there knowledge of there job.
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4

Lauren B

Time spent waiting outside.

Time spent waiting outside.
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5

Sh

Customer service

Customer service
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5

Stacey C

The staff was fast friendly and courteous. Staff looked and dressed professionally. I have never had a bad experience at thi ...

The staff was fast friendly and courteous. Staff looked and dressed professionally. I have never had a bad experience at this location.
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5

rick h

got job done above and beyond.

got job done above and beyond.
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5

Ms. Linda

Super customer service!!

Super customer service!!
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3

BrookeB

The staff were working I felt at if there wasn't enough staff to accommodate the customers. Secondly I think the staff doesn't a ...

The staff were working I felt at if there wasn't enough staff to accommodate the customers. Secondly I think the staff doesn't always tighten and return items under the hood when they are looking/servicing the vehicle.
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4

Chum

I had reverse lightout, one of the guys said it would be no problem to fix, well the guy that had to try and do it didnt seemuke ...

I had reverse lightout, one of the guys said it would be no problem to fix, well the guy that had to try and do it didnt seemuke he knew what he was doing and siad he couldnt do it. I didnt see anyone else try to help him change it either. After about 10 min of him stareing at it he decied he couldnt do it and it didnt get changed. For full service place i woulduke to think they couod change a light bulb.
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5

margaritaville52

Friendly and professional staff

Friendly and professional staff
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5

Barbara R

We always come to this Valvoline, nice & courteous people who work there.

We always come to this Valvoline, nice & courteous people who work there.
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5

G. Mitchell

Great service, friendly workers, everything was good, I appreciate your service.

Great service, friendly workers, everything was good, I appreciate your service.
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5

babs b

everyone is friendly and they do a great job. I do think that the prices are high

everyone is friendly and they do a great job. I do think that the prices are high
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4

Renae T

My need maintenance light is still on after I left from getting my oil change.. The light should of been off after I left from t ...

My need maintenance light is still on after I left from getting my oil change.. The light should of been off after I left from there but it’s not. So that’s the problem cause I’ve been there before to get s oil change & my Need Maintenance light went off once I left. This time was different because my Need Maintenance light is still on...
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5

Mbrown

All of the technicians even the ones working on the other vehicle were extremely nice! Great customer service!

All of the technicians even the ones working on the other vehicle were extremely nice! Great customer service!
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5

Anonymous

Talk about all i needed now and in future. Thank you. Great job.

Talk about all i needed now and in future. Thank you. Great job.
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5

Oriton f

Conscience and prices

Conscience and prices
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4

Larry B

Wait time to spend money!!

Wait time to spend money!!
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4

Justin M

They did not check my battery.

They did not check my battery.
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4

YOYO

The sells men are always trying to get me to purchase some of the highest products. The previous oil change before this very las ...

The sells men are always trying to get me to purchase some of the highest products. The previous oil change before this very last oil change, the salesman was beyond horrible with his repeated attempts to spike up my bill and repeated attempts is used but the guy overwhelmed and bombarded me with trying to sell me products
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2

N. White

I used to come to the valvoline regularly. The professionalism has gone down the drain. They were more interested in talking wit ...

I used to come to the valvoline regularly. The professionalism has gone down the drain. They were more interested in talking with each other rather than to the customer. I had to ask for services that are supposed to be automatic. If I choose to come back to this location I will come on a difderent day and hopefully with a different crew.
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5

DivineDiva007

the guys were very knowledgeable about their work

the guys were very knowledgeable about their work
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5

M wood

The workers were very friendly and did a great job.

The workers were very friendly and did a great job.
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1

Blkwidow

I must have hit a wrong button. I was highly satisfied with my oil experience

I must have hit a wrong button. I was highly satisfied with my oil experience
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5

DivineDiva007

This was the first time I had used Valvoline services and I was really impressed with the gentlemen who work at the location he ...

This was the first time I had used Valvoline services and I was really impressed with the gentlemen who work at the location he was knowledgeable of my car and explained clearly what I needed and why I needed it. The 7th st location I would go again
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5

DeniseG

The speed and expertise in completing the job

The speed and expertise in completing the job
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4

Jim K

It was a good experience

It was a good experience
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5

CC

The workers were very informative and didn't pressure me to get other things done. They just let me know that it was needed and ...

The workers were very informative and didn't pressure me to get other things done. They just let me know that it was needed and that was that. I like that...
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4

Reta S

I rarely go all the distance on these surveys because I believe there is always room for improvement

I rarely go all the distance on these surveys because I believe there is always room for improvement
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5

CardFan

Anan was great. Very informative and pleasant to deal with.

Anan was great. Very informative and pleasant to deal with.
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4

jr

It was satisfactory nothing was done exemplary; I went there expecting what I received, good job Valvoline

It was satisfactory nothing was done exemplary; I went there expecting what I received, good job Valvoline
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5

Saga

The men that worked in the store was so nice kept me laughing the whole oil change. I felt like a part of the family for a bit. ...

The men that worked in the store was so nice kept me laughing the whole oil change. I felt like a part of the family for a bit. They told me all the things that was recommend and how they can help with my cars health if treated
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5

majorcc

Adan, the service staff member, has serviced me the last 2 times. He greets with a big smile and very polite.He did offer me my ...

Adan, the service staff member, has serviced me the last 2 times. He greets with a big smile and very polite.He did offer me my veterans discount. Respectively, Connie Carrillo ( LtCol Ret)
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5

April L

The staff at this location is the BEST !! So polite, very courteous.

The staff at this location is the BEST !! So polite, very courteous.
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5

KA

I like how positive the staff are with each other, and how they communicate. I feel comfortable there and my car is in good shap ...

I like how positive the staff are with each other, and how they communicate. I feel comfortable there and my car is in good shape
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5

Dwight G.

The young men were pleasant and not overbearing. I just got this vehicle and this was my 1st oil change. I was a little shocked ...

The young men were pleasant and not overbearing. I just got this vehicle and this was my 1st oil change. I was a little shocked by the cost; but, this vehicle takes a much higher quality oil.
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5

Anonymous

Hi hey did what I wanted done

Hi hey did what I wanted done
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4

Long time customer

There was nothing special about this visit. My experience was the same as when I have visited other locations. I will continue u ...

There was nothing special about this visit. My experience was the same as when I have visited other locations. I will continue using Valvoline for my auto services.
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5

TelSkip

Fast completion

Fast completion
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5

Tonia

The young men were all friendly and helpful. They got my oil change done quickly and thankfully there wasn’t a line.

The young men were all friendly and helpful. They got my oil change done quickly and thankfully there wasn’t a line.
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5

Pamela J

Great customer service

Great customer service
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5

Kentucky Driver

This was my new car's 1st oil change and I thought the techs did a really good job and liked that they checked my tires and othe ...

This was my new car's 1st oil change and I thought the techs did a really good job and liked that they checked my tires and other fluids. above and beyond.
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5

H Sellers

The service guys were very professional and cared about me and my car with great respect

The service guys were very professional and cared about me and my car with great respect
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5

Lela J.

Seeing the employees doing their stretching exercises was different, but I guess it's to try to avoid on the job injuries. Smart ...

Seeing the employees doing their stretching exercises was different, but I guess it's to try to avoid on the job injuries. Smart thinking there. I realized when I pulled in that this is a new and improved group of men working at Valvoline now. Unlike those of a few years ago who forgot to put my oil cap back on under the hood. I was seriously impressed today and will not forget it. The price is more than I usually pay, but I am positive I got my money's worth today. Please thank those awesome men for me!!!!
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5

Navy a

Fast an friendly

Fast an friendly
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5

Nisi Bytes

Ive never had any issues with my car after a oil change a valvoline like i have at walmart

Ive never had any issues with my car after a oil change a valvoline like i have at walmart
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5

Tim

Friendly, knowledgeable staff, very comfortable and trustworthy.

Friendly, knowledgeable staff, very comfortable and trustworthy.
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4

Happy customers

I always use this oil changing place

I always use this oil changing place
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5

Anonymous

The expertise as well as the courtesy of the employees

The expertise as well as the courtesy of the employees
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4

Candy

as long as i am satisfied , thats good.

as long as i am satisfied , thats good.
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5

Anonymous

Because I trust you

Because I trust you
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5

Norma

Because I could just pull in and get serviced quickly, and don't have to wait. All the workers are friendly, as I am coming into ...

Because I could just pull in and get serviced quickly, and don't have to wait. All the workers are friendly, as I am coming into the bay and as I am going out to of the bay.
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4

Msbillionaire502

I was very satisfied

I was very satisfied
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5

Mary G.

Adain, Josef, and Casey were very professional, skillfully and very knowledgeable in their area of expertise. Also, they were ma ...

Adain, Josef, and Casey were very professional, skillfully and very knowledgeable in their area of expertise. Also, they were mannerly and acted more like gentlemen then I have seen in years!!!
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4

TB

Took too long and even with a $10 coupon was still charged $34. As I recall that's about what I paid using a $5 coupon.

Took too long and even with a $10 coupon was still charged $34. As I recall that's about what I paid using a $5 coupon.
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4

Brooks

No real reason

No real reason
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5

Marian V

Customer friendly and received prompt attention

Customer friendly and received prompt attention
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5

Debra G.

The service was excellent

The service was excellent
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5

Janet Edwards

Hello, everyone was very nice. I did wait a little but I didn't mind, because that shows how good your company is. I think I had ...

Hello, everyone was very nice. I did wait a little but I didn't mind, because that shows how good your company is. I think I had 4 cars ahead of me but I went pretty quick. I trust your company, so keep up the good work. Next time I'll make sure I do have a coupon. But I did get to download one on my phone. Thank you for that. @ please don't change a thing. Janet Edwards.
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5

Joan R

The workers were very helpful and friendly, especially Adan who has a delightful personality and is always a joy to be around. ...

The workers were very helpful and friendly, especially Adan who has a delightful personality and is always a joy to be around. I trust the services I receive at Valvoline. Thank You somuch for helping me be safe in my car.
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5

Cherrish

This location is a lot faster than any location I went to. They didn’t play and goof off like the others I have been to. It was ...

This location is a lot faster than any location I went to. They didn’t play and goof off like the others I have been to. It was a quick in and out this time at this location!
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5

KAC

great service. Mechanics were extremely nice. No high pressure to buy anything. Although I bought extra services.

great service. Mechanics were extremely nice. No high pressure to buy anything. Although I bought extra services.
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5

Kathy C

My service was Top Notch, friendly, helpful and fast

My service was Top Notch, friendly, helpful and fast
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5

paul g

Instant service good employees

Instant service good employees
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5

Tonya H

Guys and girls were very friendly, didn’t hassle me about additional purchases. Got me in and out quickly!

Guys and girls were very friendly, didn’t hassle me about additional purchases. Got me in and out quickly!
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5

Anonymous

the service was fast and the workers were nice

the service was fast and the workers were nice
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5

Jackie Z

I arrived at the location at 8:15 am and drove right into the bay. The employees were very professional and I was driving out b ...

I arrived at the location at 8:15 am and drove right into the bay. The employees were very professional and I was driving out by 8:35 am. I loved the fact, I wasn't made to feel bad or pressured that I could not purchase things I needed. However, I plan to buy them. I wish I could buy from Valvoline, i.e., windshield wipers, but they are too expensive.
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5

Margarette

Kristen was very acknowledging. Staff was very professional. And I was in and out

Kristen was very acknowledging. Staff was very professional. And I was in and out
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5

Majorcc

Adain remembered me from the last oil change, as he was very thorough with my needs of the van that I was driving. I never knew ...

Adain remembered me from the last oil change, as he was very thorough with my needs of the van that I was driving. I never knew that there was a cabin filter that existed and the filter was in dire need of being changed . Darius, was the other gentleman who assisted in my oil change.
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5

Adrian B

The personnel are always courteous, and perform their job professionally.

The personnel are always courteous, and perform their job professionally.
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5

Ollisha E

As soon as I pulled up that pulled me in out the sun ask me my services. Got right to it helped me choose and didn't pressure me ...

As soon as I pulled up that pulled me in out the sun ask me my services. Got right to it helped me choose and didn't pressure me.
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5

Stella

It was quick and efficient.

It was quick and efficient.
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5

Jethro

The emailed coupon for a conventional oil change is the main reason for my visit.

The emailed coupon for a conventional oil change is the main reason for my visit.
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5

Nana

Muhammad was awesome! Thank you for the great service and fast!!!

Muhammad was awesome! Thank you for the great service and fast!!!
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5

Alvena s

The service technicians were courteous professional and knowledgeable. They did an excellent job. Thank you very much.

The service technicians were courteous professional and knowledgeable. They did an excellent job. Thank you very much.
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5

John N.

They showed me things about my truck that I never knew about. Never heard about the filter inside my glove box ? So thanks ! 👍 ...

They showed me things about my truck that I never knew about. Never heard about the filter inside my glove box ? So thanks ! 👍 👍
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5

Thatlady

There was a young man at the dixie hwy location in louisville, ky. He was great and had a wonderful attitude. I will be back for ...

There was a young man at the dixie hwy location in louisville, ky. He was great and had a wonderful attitude. I will be back for my oil change. His name was muhammad
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5

Tay F

They were extremely informational on things i wanted to know and told me everything i needed to know. They replaced my windshiel ...

They were extremely informational on things i wanted to know and told me everything i needed to know. They replaced my windshield wipers and did my oil change for a very reasonable price. It’s also right by my apartment so i dont Have to go all the way out Bardstown Road although they’re always good to me as well. It was a very successful visit.
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4

dually66

limited choice of oils

limited choice of oils
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5

MM

it is a quality oil change in an expeditious manner.

it is a quality oil change in an expeditious manner.
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5

Antwan N

I was serviced by Mohammed and he was very professional and helpful. Also their service was performed in a very timely manner.

I was serviced by Mohammed and he was very professional and helpful. Also their service was performed in a very timely manner.
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5

ric

good service

good service
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5

Jamia

The staff was very friendly and efficient with everything that they did.

The staff was very friendly and efficient with everything that they did.
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5

Kim M.

I was in and out in a timely manner.

I was in and out in a timely manner.
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5

FH

The mgr or lead tech seemed to have relationship with his team and the whole experience was quite seamless.

The mgr or lead tech seemed to have relationship with his team and the whole experience was quite seamless.
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5

Jp

Great service I was done in 15-20 minutes

Great service I was done in 15-20 minutes
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5

Karina T

Great service

Great service
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4

Brittany D

It’s nothing that the workers did, they were great. I didn’t even mind having to wait my turn to be serviced either. I have an i ...

It’s nothing that the workers did, they were great. I didn’t even mind having to wait my turn to be serviced either. I have an issue with pricing that I know I can’t control or change. But I have to get the high milagr synthetic oil blend which is 89.99 or 79.99, can’t remember, but that is expensive even with a $10 coupon. I more like than likely will start looking for somewhere else to go bc I just can’t sustain that price every 90 days anymore.
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4

qam705

Oil change took a little longer than usual this time

Oil change took a little longer than usual this time
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5

Km

I like valvoline oil change

I like valvoline oil change
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5

Mr. Green

The the Staff was very pleasant, very knowledgeable, and fast!

The the Staff was very pleasant, very knowledgeable, and fast!
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5

Padiddy

The quick, expert work with a smile despite the weather....loved it...love this location

The quick, expert work with a smile despite the weather....loved it...love this location
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5

Teri B.

Friendly, speedy service.

Friendly, speedy service.
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5

Louise L

The young man that waited on was very very nice,and I would hope to have him next time I go

The young man that waited on was very very nice,and I would hope to have him next time I go
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5

Rick B

These guys and gals are quick, and really know their stuff. I've been here before and continue to come here for regular service ...

These guys and gals are quick, and really know their stuff. I've been here before and continue to come here for regular service.
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5

Armando R

I always go to this Valvoline, have always been treated nice.

I always go to this Valvoline, have always been treated nice.
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5

Greglee1522

They were friendly, and did a good job.

They were friendly, and did a good job.
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5

Star A

Overall just friendly and fast

Overall just friendly and fast
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5

sgtcrawford

Fast, courteous service, close to the house and economical...

Fast, courteous service, close to the house and economical...
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3

3mossmom

The usual order of the oil change didn’t happen. There’s no way all of the fluids that were marked as checked could’ve actually ...

The usual order of the oil change didn’t happen. There’s no way all of the fluids that were marked as checked could’ve actually been checked nor did they check to make sure all of my lights were operational.
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5

Tom T

Great service and quick

Great service and quick
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5

eds

it was a pleasurable experience

it was a pleasurable experience
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3

Gemi d

Well in the beginning when we first started going to you all all of the fluids would get top off & now it doesn't happen that's ...

Well in the beginning when we first started going to you all all of the fluids would get top off & now it doesn't happen that's what set you all apart from the rest, and so you didn't mind the waiting or the price.
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4

Parker

Got my oil changed

Got my oil changed
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5

Duan C

Always in and out

Always in and out
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5

Terrence Brame

All the staff was very nice a good group of guys

All the staff was very nice a good group of guys
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5

Krishna majhi

yes I like it

yes I like it
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5

Kenny M

Technicians were friendly and professional and did a good job.

Technicians were friendly and professional and did a good job.
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4

Angie T.

I was satisfied with this visit. I thought because of the area of this valvoline that I was going to have unprofessional visit b ...

I was satisfied with this visit. I thought because of the area of this valvoline that I was going to have unprofessional visit but I'm glad that I was proven wrong. That's why you don't judge a book by its cover. I did notice that another valvoline staff from another location came to borrow supplies. I get it helping other units but this valvoline was sooo buy I couldn't help but wonder what if they run out.Thanks Angie Taylor
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4

Patmat

It was $99 for oil change because I need synthetic oil. That’s high! Had to wait too long

It was $99 for oil change because I need synthetic oil. That’s high! Had to wait too long
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4

leonard s

keep up the good work

keep up the good work
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5

Adrian B.

The technicians are always friendly and courteous. They are highly skilled and professional.

The technicians are always friendly and courteous. They are highly skilled and professional.
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5

Sharonb

Friendly service

Friendly service
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5

JA

Highly satisfied

Highly satisfied
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4

Jackie

I was very unsatisfied of the price increase and may look to find a company that is less expensive.

I was very unsatisfied of the price increase and may look to find a company that is less expensive.
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5

Barb S.

The technicians were kind and courteous and did a thorough job of checking out my car. I like not having to sit and wait in a wa ...

The technicians were kind and courteous and did a thorough job of checking out my car. I like not having to sit and wait in a waiting area to get my car fixed and not having to pay outrageous prices. They are always kind and never pressure me but always tell me what needs done. I appreciate them
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5

Quita M.

The staff there are very friendly. They didn’t pressure me into something I didn’t want and had me in and out in no time.

The staff there are very friendly. They didn’t pressure me into something I didn’t want and had me in and out in no time.
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4

Discoguy

When i am sitting in my car, i fo not like handing over my keys to someone, even if they work there. Really unnerving that anyon ...

When i am sitting in my car, i fo not like handing over my keys to someone, even if they work there. Really unnerving that anyone would be that ballsy. Next time, I will refuse to hand over my keys. If you don't trust me enuff to put my keys on my dashboard, then I wont trust you to take my keys from me. I will understand if you ssk me to leave, for I won't be back to Valvoline.
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5

Kim M

Friendly staff, no pressure sales, fast

Friendly staff, no pressure sales, fast
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5

Wendy M

The employees were all very friendly and willing to help. They answered questions I had and alleviated my fears. Went the extr ...

The employees were all very friendly and willing to help. They answered questions I had and alleviated my fears. Went the extra step to ensure that my dipstick was returned where it belongs (unlike a different location) and helped reset the oil warning light that had been driving me nuts.
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5

Frelips

The service was excellent as well as the length of time it took to complete my service.

The service was excellent as well as the length of time it took to complete my service.
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1

Bryan B

over charged for services and oil light not reset and did not put my name and number in

over charged for services and oil light not reset and did not put my name and number in
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5

Dave W.

Courteousness and professionalism of the staff...

Courteousness and professionalism of the staff...
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4

Tee

Great service

Great service
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4

Momabear1

Didn’t hear the mechanic say everything he was checking

Didn’t hear the mechanic say everything he was checking
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5

Armando R

I like Valvoline a lot, go there at this location every time.

I like Valvoline a lot, go there at this location every time.
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5

Anonymous

Not my first time. Good work always.

Not my first time. Good work always.
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5

Adrian B

The technicians always provide excellent and fast service. They are professional and courteous.

The technicians always provide excellent and fast service. They are professional and courteous.
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5

Dianne H

I have always went to Valvoline for oil change and have had other things done there as well the service is impeccable. They alwa ...

I have always went to Valvoline for oil change and have had other things done there as well the service is impeccable. They always positive explaining to me what they are doing and they polite and courteous when question are asked. Yes I will continue coming to valvoline as long as I can. Thank you for being there , where I know impeccable service is off the chain.
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5

rick h

Always cordial, willing to help.

Always cordial, willing to help.
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5

Lrv

Like the promptness and service

Like the promptness and service
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3

G T

Other locations always ask if I have any coupons since I am a repeat customer. They did not inquire. I realized after I pulled o ...

Other locations always ask if I have any coupons since I am a repeat customer. They did not inquire. I realized after I pulled off that i had a coupon.
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5

William T

Top level of service

Top level of service
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5

C. Allen

They were quick and very helpful.

They were quick and very helpful.
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2

Joe

I had a coupon that I wished to use and I was distracted by the person when I went to present it. So I didn't get to use my coup ...

I had a coupon that I wished to use and I was distracted by the person when I went to present it. So I didn't get to use my coupon. They also said I needed transmission and fuel service. I had gotten my transmission flushed 1000 miles ago and got the fuel system treatment the last time I was in. It was obvious they were just trying to sell me something and didn't know what they are talking about.
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5

TaMekia

Very nice guys I was in and out. They did not pressure me into buying anything extra. Good location

Very nice guys I was in and out. They did not pressure me into buying anything extra. Good location
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5

JenniferE

The guy that changed my oil was the nicest person, he explained everything to me, he was patient and didn't try to pressure me i ...

The guy that changed my oil was the nicest person, he explained everything to me, he was patient and didn't try to pressure me into buying more. He was seriously the most helpful person I have ever had change my oil and I've been going to Valvoline for a really long time. You need more employees like this guy. I wish I remembered his name, but I don't ever go to this location bc it's so far away from me. I hope you all let him know how great of a job he did and his customer service was beyond exceptional!!
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4

Blue Buffalo

The time I waited outside was lengthy. I waited 15-20 minutes.

The time I waited outside was lengthy. I waited 15-20 minutes.
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5

Jerry E

Very quick and professional service

Very quick and professional service
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5

Contessa k

They where all nice and knew what they were doing.

They where all nice and knew what they were doing.
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5

Smia

I always come and get my oil changed here

I always come and get my oil changed here
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5

Ms P...502

I askes questions about a service...and they were honest enough to tell me I did not need the service at that time...but would p ...

I askes questions about a service...and they were honest enough to tell me I did not need the service at that time...but would preform it i the near future. I wass Smiling from ear to ear. Cause they were honest enough not to say yes and take my money for a service I didnt require at the present moment. PROUD CONSUMER.
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5

M. Watts

The gentleman that took care of me was very nice. He was very attentive even though he was in the middle of a delivery.

The gentleman that took care of me was very nice. He was very attentive even though he was in the middle of a delivery.
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4

Brad

The staff was friendly. The price seems a little high though.

The staff was friendly. The price seems a little high though.
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5

J. R.

Friendly and no pressure to buy like the synthetic changes, etc.

Friendly and no pressure to buy like the synthetic changes, etc.
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5

Stan

Was conviented close to home

Was conviented close to home
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5

TP

I like that I do not have to get out of my vehicle. I like that it was quick.

I like that I do not have to get out of my vehicle. I like that it was quick.
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5

S.williams

I didn't have to wait long.

I didn't have to wait long.
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5

Jordan

The service was fast. And complete in a professional way.

The service was fast. And complete in a professional way.
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5

Danni B

The workers were very nice and friendly. They were very personable. They explained everything to me clearly and didn’t pressure ...

The workers were very nice and friendly. They were very personable. They explained everything to me clearly and didn’t pressure me to add more services.
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5

Asa Mcnealy

Excellent service and great workers who gets the job done professionally and fast thanks a lot

Excellent service and great workers who gets the job done professionally and fast thanks a lot
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5

Rick D.

employees answered all my questions.

employees answered all my questions.
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5

Yulonda

Visit was good always come to Valvoline

Visit was good always come to Valvoline
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5

john c.

pricing, people, convenience, quality, friendliness! my only gripe is it took too long. however, i had 4 services done, p ...

pricing, people, convenience, quality, friendliness! my only gripe is it took too long. however, i had 4 services done, plus it did increase in customer volume after i had arrived! so, all in all i guess the workers were very efficient, since the services do take time!
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5

Anonymous

I love the service they were all nice and uniform and they gave me more information about my vehicle that's why I love Valvoline ...

I love the service they were all nice and uniform and they gave me more information about my vehicle that's why I love Valvoline.
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5

moniquej

Very satisfied. Great warm friendly customer service.

Very satisfied. Great warm friendly customer service.
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5

Jjonesjr

Quick and easy

Quick and easy
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4

A.Burnes

Customer service was excellent. The employees were nice & quick with handling my oil change. I didn't have to wait in line. They ...

Customer service was excellent. The employees were nice & quick with handling my oil change. I didn't have to wait in line. They did a very good job! A+
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5

william w

because I got in and out fast and the price was right

because I got in and out fast and the price was right
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5

ShewannaJ

Very courteous and friendly. Fast and speedy service

Very courteous and friendly. Fast and speedy service
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5

Chum816

Excellent service. The work was done quickly and was let known what was going on the while time. Supervisor on duty was knowledg ...

Excellent service. The work was done quickly and was let known what was going on the while time. Supervisor on duty was knowledgeable, professioanl, and welcoming.
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4

Jefferson j

The last time I was there too did not change the oil filter up under the truck but told me that they did.

The last time I was there too did not change the oil filter up under the truck but told me that they did.
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5

John B

Fast and friendly. Showed me things about my car I didn't even know about.

Fast and friendly. Showed me things about my car I didn't even know about.
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5

Marian V.

Was greeted upon arrival and told the approximate time of my wait.

Was greeted upon arrival and told the approximate time of my wait.
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5

Anonymous

Everyone work together to make sure all things were done properly. Like an orchestra.

Everyone work together to make sure all things were done properly. Like an orchestra.
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5

Margaret Q

Good service. Was able to use coupon from my phone.

Good service. Was able to use coupon from my phone.
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5

LadyTJ

I was glad that I was able to get in and out, because I had other errands that I needed to make!!!

I was glad that I was able to get in and out, because I had other errands that I needed to make!!!
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5

Katie R.

The staff was very nice. They were very quick and exceeded my expectations.

The staff was very nice. They were very quick and exceeded my expectations.
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5

Anonymous

I thought they closed at 7pm I got there about 630 or later and they let me thru with no attitude (we close.) they got me in and ...

I thought they closed at 7pm I got there about 630 or later and they let me thru with no attitude (we close.) they got me in and out with a smile and while I was there another truck came just to have his oil check and they did with no problem you have a good team I will be back thank you Phyllis
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5

Stephanie M.

Fast and friendly service!

Fast and friendly service!
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5

Barbara from Louisville

I was greeted upon my arrival. The technicians were very friendly and professional.

I was greeted upon my arrival. The technicians were very friendly and professional.
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4

David W.

I explained to the worker I forgot my coupon for a discount he said he could not do anything about it. The last time I had my oi ...

I explained to the worker I forgot my coupon for a discount he said he could not do anything about it. The last time I had my oil changed by valvoline they honored my discount with not having a coupon because I mentioned I had received one in the mail the other store honored it. The workers also cared more about socializing with each other and worked very slowly on customers cars.
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5

clogger

Quick service.

Quick service.
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5

Yulanda S.

Fast and friendly staff

Fast and friendly staff
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5

Ms BB

Very good service and explanations from Darius.

Very good service and explanations from Darius.
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5

Mike Simpson

Customer care and over all knowledge of the care that my car needs . Darius did a fantastic job.

Customer care and over all knowledge of the care that my car needs . Darius did a fantastic job.
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5

Missy

The staff were very kind to me. I let them know I was on a tight budget and they were nice enough to offer me a coupon to use th ...

The staff were very kind to me. I let them know I was on a tight budget and they were nice enough to offer me a coupon to use the higher mileage oil that my car needed. I really appreciated there help. Very clear, polite communication.
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4

Bettie

got there to early they weren't open,had to wait.

got there to early they weren't open,had to wait.
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5

Patrick E.

The staff was very nice, respectful, and knowledgeable. The process was quick and the staff was thorough.

The staff was very nice, respectful, and knowledgeable. The process was quick and the staff was thorough.
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5

Mj3

I expect to receive high customer satisfaction and they gentlemen and lady there were fast, funny and respectful. I have to come ...

I expect to receive high customer satisfaction and they gentlemen and lady there were fast, funny and respectful. I have to come to this location because of that. Darius and a taller gentlemen with a ponytail are knowledgeable and very polite. Keep up the great job, everyone!
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5

Rena H

They keep my car operating in good running condition i feel safe in my car.

They keep my car operating in good running condition i feel safe in my car.
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5

Dave W.

I have used this Valvoline store many, many times in the past. Have become familiar with the manager, Matt, and as a result, ha ...

I have used this Valvoline store many, many times in the past. Have become familiar with the manager, Matt, and as a result, have come to trust and believe in him and his staff to do a complete and efficient service on my car. Many thanks to Matt, his folks, and to Valvoline!
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5

rick h

fRIENDLY. kNOW WHAT THEY'RE DOING.

fRIENDLY. kNOW WHAT THEY'RE DOING.
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5

Seth W.

Once I pulled into the garage the folks really took the time to make sure I was getting everything I needed to drive my car with ...

Once I pulled into the garage the folks really took the time to make sure I was getting everything I needed to drive my car with confidence. I love the way the team communicates. It's a good experience.
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5

Anonymous

Unlike visis to some of the other Valvoline stores, I did not feel pressured to buy additional services. As a matter of fact, ...

Unlike visis to some of the other Valvoline stores, I did not feel pressured to buy additional services. As a matter of fact, I asked about stuff on my vehicle and was reassued by my technician, Darius, that he had checked these items and everything was fine. He and his team were awesome and were able to check everything and ensure that my care will be road-worthy for an upcoming trip. Again, awesome team!
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5

Clarence B

The attendants were courteous and very professional and I was in and out in about 10 minutes. Great!

The attendants were courteous and very professional and I was in and out in about 10 minutes. Great!
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5

JH

Because my neighborhood store did not have the equipment to flush my radiator (it was not working properly), I had to go to a di ...

Because my neighborhood store did not have the equipment to flush my radiator (it was not working properly), I had to go to a different Valvoline. I will continue to use the one closer to my home
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5

Anonymous

Had no problems..quick n easy

Had no problems..quick n easy
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4

Baby

Pressure to upgrade

Pressure to upgrade
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4

MattyG

I'm just satisfied for the service y'all did a good job

I'm just satisfied for the service y'all did a good job
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5

Rick B

This particular location seems to know what they're doing and always have the 0-40 synthetic I need.

This particular location seems to know what they're doing and always have the 0-40 synthetic I need.
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5

Lovepink

Fast service. Very attentive to my car. And very professional as well.

Fast service. Very attentive to my car. And very professional as well.
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5

MikeT

Quick, fast and high quality service. In and out with no issues.

Quick, fast and high quality service. In and out with no issues.
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5

Deron

Great service and friendly staff

Great service and friendly staff
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4

Niece B.

Friendly but once I said no to a few service items he just automatically assumed that I didn't want my filters to be checked alt ...

Friendly but once I said no to a few service items he just automatically assumed that I didn't want my filters to be checked although, I wasn't going to buy a filter I still would have liked to see how dirty/clean the were.
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4

Big larry

Just satisfied

Just satisfied
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5

Will9975

They was fast and kind

They was fast and kind
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5

Londa F

Quick & great service

Quick & great service
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4

Esinn0214

They got my vehicle in and out and treated me very well

They got my vehicle in and out and treated me very well
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5

Chuck k

The service I received was very professional and they did very good job was very pleased by the experience and service I receive ...

The service I received was very professional and they did very good job was very pleased by the experience and service I received was very impressed and was engaged in conversation with the lead tech which made the time go by faster overall I did not have to wait long at all thank you very much for your service will be back again for my next Oil Change in three months
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4

Ira

They got me in and out

They got me in and out
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5

Anonymous

They do good work

They do good work
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5

Robert Suarez

They was very professional and polite and very knowledgeable about what they were doing.

They was very professional and polite and very knowledgeable about what they were doing.
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5

Bryan g

Just great service very friendly staff

Just great service very friendly staff
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5

Shirryl P.

The manager was responsible for leading my oil change and he was personal, friendly, knowledgeable, honest and shared valuable i ...

The manager was responsible for leading my oil change and he was personal, friendly, knowledgeable, honest and shared valuable information with me in regards to an issue with my battery that I was completely unaware of. He went above and beyond to offer assistance, suggestions, and was nice enough to bolt my license plate on for me. The entire staff was kind and the customer service experience was great!
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5

Staci B

The service was fast and there was no pressure to service other parts.

The service was fast and there was no pressure to service other parts.
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5

LadyCamry

No pressure for upselling

No pressure for upselling
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5

DONNIE W

I HAVE USED VALVOLLINE FOR THE LAST 6 YEARS AND I AM VERY SATIFIED WITH THE SERVICE THAT I RECIEVED

I HAVE USED VALVOLLINE FOR THE LAST 6 YEARS AND I AM VERY SATIFIED WITH THE SERVICE THAT I RECIEVED
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5

Ms_Maddie

Everyone is nice

Everyone is nice
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5

Ken

The convience of the service and the hours of operation fit my current schedule.

The convience of the service and the hours of operation fit my current schedule.
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5

Will.H

Quick, convenient, at a discount

Quick, convenient, at a discount
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5

Rose W

Love it

Love it
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5

Joan R

The two workers were fun to be with. They made me laugh.

The two workers were fun to be with. They made me laugh.
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5

medasi

Friendliness and quick service once inside.

Friendliness and quick service once inside.
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5

gramms

The service people were very knowledgeable, courteous, and friendly. Everything was explained as it was being done. This was the ...

The service people were very knowledgeable, courteous, and friendly. Everything was explained as it was being done. This was the first time I did not have to wait, but I've never minded the wait, because I received the same awesome service. Never a problem on between-oil-change visits. Will return to this VIOC shop! Thank you!
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5

Ruth H

Service was knowledgeable and quick

Service was knowledgeable and quick
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5

Anonamous

Because the employees is fast and friendly. Get you in & out.

Because the employees is fast and friendly. Get you in & out.
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4

C. Mobley

They stop working on my car to work on the car in the other lane. They did not show me the air filter. Not sure they checked it.

They stop working on my car to work on the car in the other lane. They did not show me the air filter. Not sure they checked it.
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5

Ms J

Quick service, friendly staff. Thank you

Quick service, friendly staff. Thank you
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5

no

IT WAS GOOD

IT WAS GOOD
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5

Mary C

Because all employees were polite & professional at all times... made sure I knew everything they were doing & let me know what ...

Because all employees were polite & professional at all times... made sure I knew everything they were doing & let me know what else needed to be done in order of importance
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5

Anonymous

Professional friendly employees. Answered all of my questions. Got me in and out quickly.

Professional friendly employees. Answered all of my questions. Got me in and out quickly.
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4

Carlos

I liked

I liked
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5

Bethanni

I was highly satisfied because I was told info I wasn't aware of before and they were very kind.

I was highly satisfied because I was told info I wasn't aware of before and they were very kind.
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5

D H.

I've been using valovine for yrs and the technician r alway skillful in knowing what I need. I would recommend valovine to anyo ...

I've been using valovine for yrs and the technician r alway skillful in knowing what I need. I would recommend valovine to anyone at anytime.
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5

Mary T

The staff at thia location is Great and they seem to care unlike other places I have been. This is why I always come to this Val ...

The staff at thia location is Great and they seem to care unlike other places I have been. This is why I always come to this Valvoline
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5

Jim Smith

The service is quick and orderly done and friendly and the price is not to high

The service is quick and orderly done and friendly and the price is not to high
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5

Dave W.

I have always been impressed with the expertise demonstrated by the personnel who work at this location. I don't know the manag ...

I have always been impressed with the expertise demonstrated by the personnel who work at this location. I don't know the manager personally, but he has been there on my last several visits and I am impressed by the manner in which he runs the operation. He is always right there working with and overseeing the efforts of those who work under him. Please thank him and his employees for me.
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5

J.Martin13

Very professional and straight to the point. Got in and out very quickly and got good advice on things that need to be worked on ...

Very professional and straight to the point. Got in and out very quickly and got good advice on things that need to be worked on withy vehicle.
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5

D-BO ENT.

In and out quickly

In and out quickly
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5

Soc

Everything I needed was don't fast & efficiently

Everything I needed was don't fast & efficiently
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5

CarolW

Employees are very helpful/knowledgeable. They perform at a fast but thorough pace. Have always left very satisfied after each ...

Employees are very helpful/knowledgeable. They perform at a fast but thorough pace. Have always left very satisfied after each visit.
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5

Kym H

Always keep me informed

Always keep me informed
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5

Agnes A.

Service was fast. I got their before the rush hour. Everyone was friendly seemed to work well together. Was glad to see a fe ...

Service was fast. I got their before the rush hour. Everyone was friendly seemed to work well together. Was glad to see a female working there. Girl Power! Will return when my sticker is due. Thank you Valvoline!! :)
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5

Ashley

The service didn't take long at all.

The service didn't take long at all.
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5

Ramiro

I really like how they changed the oil to my car and the transmission really quick at a really incredible price and i love how t ...

I really like how they changed the oil to my car and the transmission really quick at a really incredible price and i love how they were very respectful.next time i will make sure other come tho valvoline and i am for sure they will love it too.
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5

Paula J

I've been here plenty of times and the service is always friendly and fast.

I've been here plenty of times and the service is always friendly and fast.
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5

Ultimatefemale

Just overall friendly staff made the oil change go faster. Answered questions that I had and knowledgeable.

Just overall friendly staff made the oil change go faster. Answered questions that I had and knowledgeable.
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5

John D

Everyone was nice. Suggested things I needed.

Everyone was nice. Suggested things I needed.
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4

Happy but not happy

I had a air filter the last time i got my oil changed and they took it out and did not put it back in. So i had to pay for a new ...

I had a air filter the last time i got my oil changed and they took it out and did not put it back in. So i had to pay for a new one
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5

Anonymous

Fast friendly.kind built a trust on communication

Fast friendly.kind built a trust on communication
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4

Morgan

The customer service was great, the technicians were wonderful. The wait time was a little unusual. The price was a tad more tha ...

The customer service was great, the technicians were wonderful. The wait time was a little unusual. The price was a tad more than I typically pay for an oil change with no additional services.
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5

andrea

i was satisfied

i was satisfied
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5

Gina H.

The service was good work was done promptly the customer service was good as well

The service was good work was done promptly the customer service was good as well
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5

Anonymous

Very quick service.

Very quick service.
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5

dartanjansr@yahoo.com

Great place I love the prompt service

Great place I love the prompt service
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5

mlc

they not only change your oil but check light, tires wipers, fluids, filter and wipers.

they not only change your oil but check light, tires wipers, fluids, filter and wipers.
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5

MRJ

Great workers. Friendly personalitys. Knows there stuff.

Great workers. Friendly personalitys. Knows there stuff.
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5

Denita J

They always get me in fast and out fast. and I trust the product.

They always get me in fast and out fast. and I trust the product.
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5

Shay C.

The stuff was very fast and professional!

The stuff was very fast and professional!
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5

James S

It's good service and price farley decent

It's good service and price farley decent
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5

John F

Once I got in the bay it didn't take very long to complete oil change

Once I got in the bay it didn't take very long to complete oil change
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5

Blaugel

Your team did exactly what they are there for in an efficient manner. So many places lure you in with a cheap oil change and sim ...

Your team did exactly what they are there for in an efficient manner. So many places lure you in with a cheap oil change and simply pencil whip the items they are supposed to be checking. Very frustrating to pay for a service you don't get. For example, windshield washer fluid not being filled.
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5

Marcia

The representative to the time to explain everything to me and answer my questions.

The representative to the time to explain everything to me and answer my questions.
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4

Sherrir G

They didn't check all my fluids like the other valvoline do. They didn't check my tire pressure

They didn't check all my fluids like the other valvoline do. They didn't check my tire pressure
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5

Wan M

Good friendly staff

Good friendly staff
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5

Tlc

Staff was very friendly with the exception of no one coming to my car when I first arrived I got out of the car and went into th ...

Staff was very friendly with the exception of no one coming to my car when I first arrived I got out of the car and went into the waiting room only to find out I didn't have to get out of my car other than that exceptional service
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4

Morris G.

The wait was extremely longer than I was told that it would be . And i did feel slight pressure to purchase the synthetic oil ov ...

The wait was extremely longer than I was told that it would be . And i did feel slight pressure to purchase the synthetic oil ove conventional oil. But it didn't spoil my experience with the company
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5

BMILES87

MS. BRANDY WAS A VERY GREAT HELP. SHE HAS VERY GOOD CUSTOMER AND PEOPLE SKILLS. SHE MAKES SURE HER CUSTOMERS ARE WELL TAKING CAR ...

MS. BRANDY WAS A VERY GREAT HELP. SHE HAS VERY GOOD CUSTOMER AND PEOPLE SKILLS. SHE MAKES SURE HER CUSTOMERS ARE WELL TAKING CARE OF AND SHE GETS THE JOB DONE AND GET IT DONE RIGHT!
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4

Steve T

the price of 40 to 50 dollars is priced to high and this will evenntually ruin the business model and traffic,please reduce cost ...

the price of 40 to 50 dollars is priced to high and this will evenntually ruin the business model and traffic,please reduce cost as soon as possible
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5

Vee

Great customer service.Convient location.Your Tech's did not try to over sell me items - just what was really needed. Replaced l ...

Great customer service.Convient location.Your Tech's did not try to over sell me items - just what was really needed. Replaced lightbulb that was hard to get to - now turn signal works again.I am happy with my service.Nice feature topping off the fluids.I didn't need an appointment & your guys got me in within 15 minutes.Your price is higher than others but one can get in & out & back on the road. Send me coupons. Thanks.
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5

Barb S.

No wait time. No pressure. Very friendly service folks. Did as I ask.very polite.

No wait time. No pressure. Very friendly service folks. Did as I ask.very polite.
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5

Mr Simril

Quick and fast service

Quick and fast service
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2

Anonymous

I had a coupon for 19.99 oil change showed him on my phone and he told me it wasn't from the website.which it was.

I had a coupon for 19.99 oil change showed him on my phone and he told me it wasn't from the website.which it was.
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4

Rodney Harrison E

Because they said they can change my headlight and then when I come back they said they couldn't do it

Because they said they can change my headlight and then when I come back they said they couldn't do it
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5

gerald

very knowledgable very friendly good service will be back to this location again

very knowledgable very friendly good service will be back to this location again
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5

Anonymous

Because the guys are always friendly and helpful.

Because the guys are always friendly and helpful.
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4

cash

The only problem i have is the price. It's too high even with discount.

The only problem i have is the price. It's too high even with discount.
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5

TCox

Friendly staff and good service

Friendly staff and good service
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5

Sharon S.

The crew was very kind and caring regarding me and my car. They stressed t me to do better about the timing of my oil changes. T ...

The crew was very kind and caring regarding me and my car. They stressed t me to do better about the timing of my oil changes. They also let me know how I can save by using my email account. Plus I love the location because I am able to shop while they do my oil change so that wait isn't actually a wait for me. I will return for my regular oil change. Prayerfully I will do so on time!
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5

Reaper

The Mgr. Matt and his crew are efficient, friendly, and are good representatives of your company.

The Mgr. Matt and his crew are efficient, friendly, and are good representatives of your company.
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5

A.C.

The people were friendly and knowledgeable. It didn't take long to get my services done.

The people were friendly and knowledgeable. It didn't take long to get my services done.
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5

Anonymous

Sidali and Chris were extremely professional. I was promptly greeted with a smile. I was assured that I could pull into the bay ...

Sidali and Chris were extremely professional. I was promptly greeted with a smile. I was assured that I could pull into the bay as so as the person ahead of me completed their maintenance. quickly as possible.
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5

Jay

Had great talk with guys an like the way its team work

Had great talk with guys an like the way its team work
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3

Donald Obama

The workers were using foul language as if they was not in the business establishment. It was somewhat disgusting

The workers were using foul language as if they was not in the business establishment. It was somewhat disgusting
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5

Dave Wright

I was greeted as I arrived even though both bays were full. And the attendant told me the wait would be about 5 to 10 minutes. ...

I was greeted as I arrived even though both bays were full. And the attendant told me the wait would be about 5 to 10 minutes. That's exactly how long I waited and it is ok with me. I like the thoroughness with which the technicians do their work... Many thanks to all involved!
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4

Anonymous

Wait outside.

Wait outside.
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1

Rika

The minute my oil change was finished I made it 10 minutes away and it sound like it threw a rod check the oil it was empty and ...

The minute my oil change was finished I made it 10 minutes away and it sound like it threw a rod check the oil it was empty and I believe the Valvoline has forgot to put a part for a cap back on
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4

Ms. Virginia

I had to wait in line for a long time, the price is never the same when I go there. I didn't have a coupon like I normally do, b ...

I had to wait in line for a long time, the price is never the same when I go there. I didn't have a coupon like I normally do, but if I come all the time, then they should offer the discount. I didn't even get ask what type of oil I wanted for what I could afford.
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4

Anonymous

I had to ask one of the workers why he hadn't ask me about checking my oil filter and showing me. The worker not knowing that I ...

I had to ask one of the workers why he hadn't ask me about checking my oil filter and showing me. The worker not knowing that I had already asked another worker while in the waiting room the same question had said he was new and forgot. The other worker said he had already checked it but must have forgotten to show me which was an absolute lie...not even an oversite. I was disappointed and have to rethink about whether to com back. It makes me think I putting my car at risk with inexperienced service workers. The worker had also told me that he had no experience and had only been working there for a week. That did not make me feel confident in your company.
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5

Darla B

I was greeted upon arrival and was made aware that only one bay was open & decided to wait being everyone is always so friendly. ...

I was greeted upon arrival and was made aware that only one bay was open & decided to wait being everyone is always so friendly. Great customer service goes a long way.
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5

Ron B.

Everything was explained and the manager, Matt, was extremely knowledgeable and went the extra mile to ensure that I was satisfi ...

Everything was explained and the manager, Matt, was extremely knowledgeable and went the extra mile to ensure that I was satisfied
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5

Loretta H.

Ezra waited on us and was professional,courtesy and efficient. The Valvoline team made us feel like valued customers. We will re ...

Ezra waited on us and was professional,courtesy and efficient. The Valvoline team made us feel like valued customers. We will return again.
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5

Anonymous

Got there pulled in we got started, I pulled up my coupon, all services done, checked my lights , and other check points, showed ...

Got there pulled in we got started, I pulled up my coupon, all services done, checked my lights , and other check points, showed me my oil stick, and I was ready to go!
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4

3mossmom

Had to wait

Had to wait
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5

Belynda

I love everything about valvoliine I've been coming here for years and will continue coming back for years to come . With ever ...

I love everything about valvoliine I've been coming here for years and will continue coming back for years to come . With every vehicle I buy
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5

mrslick

great and quick service also friendly

great and quick service also friendly
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5

Mrs. Summer Logan

I am new to the city. It was my first time using your company. I will recommend you to family and friends going forward. I felt ...

I am new to the city. It was my first time using your company. I will recommend you to family and friends going forward. I felt very comfortable.
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5

Bucky

1st time I used Valvoline Center in years. Also 1st time for my Corvette. I was quickly put at ease.

1st time I used Valvoline Center in years. Also 1st time for my Corvette. I was quickly put at ease.
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5

D Dul

Met and exceeded my expectations

Met and exceeded my expectations
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4

Kim H

Nothing is perfect...But I was very happy with the service. No problems over all

Nothing is perfect...But I was very happy with the service. No problems over all
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5

BJ

i have been to this location many times. always good service, friendly staff. did not pressure me to use more expensive servi ...

i have been to this location many times. always good service, friendly staff. did not pressure me to use more expensive services.
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5

SyN

I was in and out quickly and experienced no problems or issues.

I was in and out quickly and experienced no problems or issues.
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5

Anonymous

Staff where very pleasent , and very knowledgeable Made the wait worth lt!

Staff where very pleasent , and very knowledgeable Made the wait worth lt!
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5

Anonymous

Cause my car drive like its brand new after I leave valvoline

Cause my car drive like its brand new after I leave valvoline
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5

Tsm447423

The staff was friendly, quick, also mentioned an issue with my car I wasn't aware of

The staff was friendly, quick, also mentioned an issue with my car I wasn't aware of
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4

Leaporter

The price and service offered doesnt match

The price and service offered doesnt match
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5

Anonymous

Great job and experiece

Great job and experiece
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5

Alicia C.

The staff is always polite, and smiling ..they know what they are doing

The staff is always polite, and smiling ..they know what they are doing
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5

proudmary

Everyone was very friendly and made sure my Van was checked out and answered all of my questions. They were ALL great.

Everyone was very friendly and made sure my Van was checked out and answered all of my questions. They were ALL great.
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5

Ms wright

I really like the kindness everybody were nice friendliness smile continue they were also me I will spread the word I really di ...

I really like the kindness everybody were nice friendliness smile continue they were also me I will spread the word I really did like that that's why I keep on coming back.😆
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5

GeorgeN

They have always treated me with respect and go over all the work they have performed and if anything else that I may need done.

They have always treated me with respect and go over all the work they have performed and if anything else that I may need done.
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5

Travis

Everything moved at the right and promptly fashion.

Everything moved at the right and promptly fashion.
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5

karene

Its great to have a place to get your oil changed so quickly, the staff were super friendly.

Its great to have a place to get your oil changed so quickly, the staff were super friendly.
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5

Becky P

Did not feel pressured to buy other things that are not neede yet.

Did not feel pressured to buy other things that are not neede yet.
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5

Anonymous

Friendly staff, moved quickly and effiently and regconized me by name after pulling my car up on the computer.

Friendly staff, moved quickly and effiently and regconized me by name after pulling my car up on the computer.
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5

Tony

They were great people me very informative

They were great people me very informative
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5

Anonymous

The guys are always so friendly and you get quality service in a swift timely manner.

The guys are always so friendly and you get quality service in a swift timely manner.
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5

c stone

good service

good service
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5

Anonymous

Received prompt attention and staff was very professional.

Received prompt attention and staff was very professional.
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5

JW

The tech seemed to be very knowledgeable and let me know the cost before service.

The tech seemed to be very knowledgeable and let me know the cost before service.
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5

Theresa S

The service was quick and the staff was professional

The service was quick and the staff was professional
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5

Ezra jr

Service was fast, but more importantly it was thorough.

Service was fast, but more importantly it was thorough.
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5

MoniqueJ

The crew was awesome

The crew was awesome
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5

E. G.

I love going here because it quick and simple. A oil change and I'm out the door.

I love going here because it quick and simple. A oil change and I'm out the door.
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5

Cherylgirl57

I was highly satisfied because this was my second visit. The first visit was with a friend. I had no wait. They had just finishe ...

I was highly satisfied because this was my second visit. The first visit was with a friend. I had no wait. They had just finished with a customer as I was pulling in. They suggested that I get a filter and wiper blades without any pressure. In addition, I was able to use my $8 coupon that I'd been saving. As a result of the friendly service that I experienced twice, it's a guarantee that I will be returning. Thanks!
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4

Linda H.

Well i would say because i had to wait outside thus time and the last time The last time i waited for 30 minutes at least I ...

Well i would say because i had to wait outside thus time and the last time The last time i waited for 30 minutes at least I was not too happy with tbat
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5

Rick B

Posted on Yelp: I had used Valvoline instant oil change before at another location. At that other location they never seem to ha ...

Posted on Yelp: I had used Valvoline instant oil change before at another location. At that other location they never seem to have the top synthetic oil which is recommended for my car. After leaving the other place I pulled in to this location was greeted by Matt who confirmed they have 0-40 synthetic. And after a short wait. Pulled into the bay and the team got to work like a race pit crew. I heard $8000 block in bay 2 and knew they were true gear heads! The other Tech Ezra looked up my information and it seems he and Matt knew as much about my car as I did (06 Dodge Magnum SRT8). Ezra went through the needed services and what I didn't need now. Said my belt looked newer so no need to change now. Got me out in about 20min with my whip running like a champ. Give these 2 guys a promotion and a raise!
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4

jerrydrlove

I drove up the block and realized that they did not reset my 'check engine' light, so I went around the block and pulled in and ...

I drove up the block and realized that they did not reset my 'check engine' light, so I went around the block and pulled in and the problem was resolved immediately. That's all.
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5

Diane G.

The friendly of the crew

The friendly of the crew
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5

Alexis M

They got me in out very quickly.

They got me in out very quickly.
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5

AmandaG

Service was thorough but also timely. The staff was clear about services being performed and answered my questions were respectf ...

Service was thorough but also timely. The staff was clear about services being performed and answered my questions were respectfully answered. They offered all the services they thought necessary for my vehicle, but were not pushy when I chose to save some replacements for another time. They were friendly and polite.
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5

Joeandtonya

The technicians are always so friendly and nice. I visit both locations and I am never disappointed.

The technicians are always so friendly and nice. I visit both locations and I am never disappointed.
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5

Reaper6GunServices

Fast,professional service.

Fast,professional service.
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5

Tasha1973

they did a great job.

they did a great job.
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5

D H

The the technician really knew what he was talking about. They were courteous and helpful at all times.

The the technician really knew what he was talking about. They were courteous and helpful at all times.
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5

Ty'ree

The people working that day were EXCITING! They really brighten my day. They had me laughing and smiling so much, as they joked ...

The people working that day were EXCITING! They really brighten my day. They had me laughing and smiling so much, as they joked around with each other. I appreciate the Assistant Manager for being professional and NOT trying to PRESSURE me into buying their products. She simply explained to me what I needed and allowed me to make my own decision, and she respected that! The other workers were awesome too. All were great! I think I will be going to this location from now on. I used to go to this location a lot in the past, but started going elsewhere. Since I was int he area, I decided to stop by and I'm glad I did. They are a FUN crew!
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5

Allgood 63

Everyone was so polite!

Everyone was so polite!
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5

pattycakes

service people are polite, knowledgeable and fast

service people are polite, knowledgeable and fast
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5

RubyJ

I was made feel very comfortable.

I was made feel very comfortable.
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5

TJENKINS

It was convienent and the wait wasn't long, the employee was knowledgeable about my car and told me more information about my ca ...

It was convienent and the wait wasn't long, the employee was knowledgeable about my car and told me more information about my car and maintenance
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5

Carol W

Staff were pleasant and very helpful, as always. And answered all questions I presented to them.

Staff were pleasant and very helpful, as always. And answered all questions I presented to them.
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5

Micmeister

The guys were fast, attentive, efficient and friendly.

The guys were fast, attentive, efficient and friendly.
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4

Anonymous

Because they were busy I never received notice that there was no oil on the dipstick...it was written on the paper. There were n ...

Because they were busy I never received notice that there was no oil on the dipstick...it was written on the paper. There were no recommended services even though I said something about differential fluid.
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5

john c.

price, employees, quality of products and service, speed of service!

price, employees, quality of products and service, speed of service!
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4

M.M.

The guys teamed up. Opened doors. greeted me politely

The guys teamed up. Opened doors. greeted me politely
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5

Terry H,

it was very timely.

it was very timely.
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5

Daddylos1

Good staff, good service. Very friendly.

Good staff, good service. Very friendly.
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5

DBurns

I have been using Valvoline Instant Oil Change services for many years and have yet to have a bad experience.

I have been using Valvoline Instant Oil Change services for many years and have yet to have a bad experience.
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5

Dee

Nice worker

Nice worker
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5

Dee

Staff was helpful and courteous. The coupon was a good to have for the service provided.

Staff was helpful and courteous. The coupon was a good to have for the service provided.
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5

Jean T.

I felt my visit was appreciated. I have patronized same location a few times and I was greeted by team like a returning should b ...

I felt my visit was appreciated. I have patronized same location a few times and I was greeted by team like a returning should be.....welcomed! I advised the team (as before), I'm ready to do a commercial and be the "Actual Customer"!
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5

Shively Customer

Service was prompt and personable

Service was prompt and personable
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5

LondaF

My 2nd vehicle servicing at this location along with my daughter who brings her car

My 2nd vehicle servicing at this location along with my daughter who brings her car
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5

Immacurvygirl

Staff was very friendly.

Staff was very friendly.
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4

Jacoby H

Had to wait along time

Had to wait along time
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5

George D

Quick and friendly

Quick and friendly
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5

Mitsubishi Joyful

CSR: Sidali was very knowledgeable about my Mitsubishi vehicle . He gave great feedback and was friendly while doing so. Adam w ...

CSR: Sidali was very knowledgeable about my Mitsubishi vehicle . He gave great feedback and was friendly while doing so. Adam was friendly while he assisted with my vehicle services .
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5

W. Wonka

The young man was very polite and did a thorough job.

The young man was very polite and did a thorough job.
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5

Kay Sow

Brandy and Chris were awesome!!!Very friendly and knowledgeable; I will continue to visit is location, 7th street in Louisville ...

Brandy and Chris were awesome!!!Very friendly and knowledgeable; I will continue to visit is location, 7th street in Louisville ky, every time I get my cat serviced.
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5

Mary C

Friendly & fast service

Friendly & fast service
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4

femalevet

the guy at the computer was not as nice as the last one was guess the one before spoiled me however the guys doing the work went ...

the guy at the computer was not as nice as the last one was guess the one before spoiled me however the guys doing the work went above and beyond
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5

Omar

Good staff friendly

Good staff friendly
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5

monica L

They check all fluids, lights, wipers, tire pressure even tho you're just ther for an oil change. They make sure everything is ...

They check all fluids, lights, wipers, tire pressure even tho you're just ther for an oil change. They make sure everything is in check before you leave. They have peoples skills and are very professional.
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5

Nelson J

That group of guys that work there have to be the nicest and knowledgeable group ever.

That group of guys that work there have to be the nicest and knowledgeable group ever.
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5

TILL WHITE

the auto techs were honest and dependable..

the auto techs were honest and dependable..
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5

Michael A.

I was highly satisfied because the service was very prompt, the people were courteous and appeared to know what they were doing. ...

I was highly satisfied because the service was very prompt, the people were courteous and appeared to know what they were doing. It is highly unlikely that I will return to this location, however, because I live in Cincinnati. I was getting an oil change for my late mother's car just before selling it. Her house is very close to this location in Louisville, so it was very handy. If the subject ever comes up when I'm in Louisville and talking with her former neighbors, I wouldn't hesitate to recommend this location.
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5

Londa

Brandy was very nice

Brandy was very nice
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5

PACKERS FAN

EVERYONE is ALWAYS FRIENDLY:) PROMPT SERVICE!

EVERYONE is ALWAYS FRIENDLY:) PROMPT SERVICE!
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4

big cat

nothing pacffic

nothing pacffic
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5

Anonymous

Every one was really nice & courteous. Explained in detail the service I was receiving.

Every one was really nice & courteous. Explained in detail the service I was receiving.
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5

BOOTYBEAR14

The workers was experienced in what had to be done,politics and communication was highly.

The workers was experienced in what had to be done,politics and communication was highly.
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5

Cheryl Girl 57

The whole staff worked as a team.

The whole staff worked as a team.
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5

adelfino

they were fast and nice

they were fast and nice
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5

TimC

Matt the manager has a good tight crew that know their jobs, he evidently knows what he is doing as well, a good representative ...

Matt the manager has a good tight crew that know their jobs, he evidently knows what he is doing as well, a good representative of your company.
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5

wayneo

fast, efficient, friendly and knowledge staff

fast, efficient, friendly and knowledge staff
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4

Anonymous

They did anot awesome job.Prices could be much lower.

They did anot awesome job.Prices could be much lower.
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4

AliceB

I've been to Valvoline before and was informed what was happening and results of equipment tests by Customer Service Rep. This d ...

I've been to Valvoline before and was informed what was happening and results of equipment tests by Customer Service Rep. This didn't happen at this location. I was just handed the sheet.
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5

joyce.b

Customer service excellent

Customer service excellent
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5

Monica C.

i was impressed at the amount of time that it took, which was only around 25 minutes at the most. This location was well staffed ...

i was impressed at the amount of time that it took, which was only around 25 minutes at the most. This location was well staffed and they were very professional and friendly. I do feel that the cost was a slight too high, but i would go back again. Especially if i have a coupon.
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4

john s

I was satisfied

I was satisfied
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5

Anonymous

The staff was very friendly and courteous

The staff was very friendly and courteous
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5

Stacy H

Very nice!

Very nice!
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5

Gwen M.

Soon as I pull in I was greeted, told what I wanted,everone was professional and I waited my turn, I was pleased with my servic ...

Soon as I pull in I was greeted, told what I wanted,everone was professional and I waited my turn, I was pleased with my services and the price.
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5

dodge78

Friendly, helpful staff.

Friendly, helpful staff.
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5

Jaylan Kyle

The customer service was point! The staff was very informative and personable. :)

The customer service was point! The staff was very informative and personable. :)
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4

Agnes A.

I was satisfied.

I was satisfied.
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4

Lissa M.

No pressure. Advised of days less traffic.

No pressure. Advised of days less traffic.
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5

G. M

They was very helpful and polite. He was explaining why he offered what he was offering and why I needed it for car and how oft ...

They was very helpful and polite. He was explaining why he offered what he was offering and why I needed it for car and how often I should take advantage of this item.
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4

cbo

When I pulled up and the gentleman asked what I wanted, I told him. I also said that is all I want, nothing else. He then asked ...

When I pulled up and the gentleman asked what I wanted, I told him. I also said that is all I want, nothing else. He then asked me 2 more times to buy other packages and that really was aggravating. I already told him what I wanted and nothing else. needs to learn to listen.
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4

Ccb

They were kind of slow and more worried about selling more packages.

They were kind of slow and more worried about selling more packages.
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5

Myra W

represwentative was nice and iwas treated with respect. They infored me of everything that was going on

represwentative was nice and iwas treated with respect. They infored me of everything that was going on
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4

Marie

I was satisfied. I did not like the fa

I was satisfied. I did not like the fa
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5

Mustafa

Service was great and good hospitality

Service was great and good hospitality
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5

Nat1

Workers were very friendly...knowledgeable, and answered all my conceens

Workers were very friendly...knowledgeable, and answered all my conceens
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5

Angelique E

The staff is always extremely friendly. The lady that was on the computer this time complimented my scarf and made small talk w ...

The staff is always extremely friendly. The lady that was on the computer this time complimented my scarf and made small talk with me while I waited. Every time I go to this Valvoline it is a good experience.
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5

irma w.

because they was friendly and explained everything to me ,about why I should have these things done.

because they was friendly and explained everything to me ,about why I should have these things done.
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4

Slick

High satisfaction would include receiving something free besides great service.

High satisfaction would include receiving something free besides great service.
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5

Ms. Jean T.

The group as a whole were friendly and willing to answer questions. The atmosphere among the group was very positive. The friend ...

The group as a whole were friendly and willing to answer questions. The atmosphere among the group was very positive. The friendly wave from the crew made me feel appreciated as the customer!
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5

Rocky B.

This Valvoline Instant Oil Change location is superb they have went the extra mile to make sure I left with a happy smile and a ...

This Valvoline Instant Oil Change location is superb they have went the extra mile to make sure I left with a happy smile and a happy vehicle. Those employees love there jobs and they work in synch with each other. Amazing facility and I wish it was bigger so they can accomodate more vehicles at one time. Adding 5 more bays would be a plus to this location (more than likely have to move locations).
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5

Richard H

no hard sell. saved me money cos i didn't need it changed yet, but still topped off all required. told me i need brakepads which ...

no hard sell. saved me money cos i didn't need it changed yet, but still topped off all required. told me i need brakepads which was very helpful
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5

Laketa S

Didn't have to wait a long time service was great

Didn't have to wait a long time service was great
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4

mhall

There is always room for improvement.

There is always room for improvement.
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5

Latasha

Everyone was nice and professional they did a super job

Everyone was nice and professional they did a super job
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4

Jeff B.

wait time

wait time
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5

hug256

We had two vesicles , 1 COUPON IT TOOK CARE OF BOTH OF THEM 1 IN THE FRONT and the other with the 15$ off of good oil !

We had two vesicles , 1 COUPON IT TOOK CARE OF BOTH OF THEM 1 IN THE FRONT and the other with the 15$ off of good oil !
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5

Mamared

They were fast, friendly and very courteous

They were fast, friendly and very courteous
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5

Melvina r

Excellent service

Excellent service
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5

BossMan502

Great customer care

Great customer care
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5

J.R.

My info from my other vehicle was in the computer and it made myvisit that much more quicker.

My info from my other vehicle was in the computer and it made myvisit that much more quicker.
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5

Cg

Cause a customer pulled in front of me as I waited before that customer and they still put me first and it was quick fast and ea ...

Cause a customer pulled in front of me as I waited before that customer and they still put me first and it was quick fast and easy friendly
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5

Terry H.

it was bitter cold outside and they came outside to greet me. They explained they would get my car in right away.

it was bitter cold outside and they came outside to greet me. They explained they would get my car in right away.
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5

DD

Fast Knowledgable courteous informative and accommodating with fluid top off and the replenishment.

Fast Knowledgable courteous informative and accommodating with fluid top off and the replenishment.
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5

Ron

Instant service

Instant service
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5

kw

Even though there was a wait before my car was serviced. The people was nice and friendly. Offered services but was not pressure ...

Even though there was a wait before my car was serviced. The people was nice and friendly. Offered services but was not pressured into having it done.
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4

Andrea T

Not really sure how knowledgeable some of the help was

Not really sure how knowledgeable some of the help was
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5

Sweethelmailou22

The service tech was very courageous and polite. He kept me informed on what was being done to my vehicle and asked if I wanted ...

The service tech was very courageous and polite. He kept me informed on what was being done to my vehicle and asked if I wanted anything changed or done to my vehicle before doing it. I trip at Valvoline was a pleasure.
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5

Vickie G

The service person kept me informed as to when I would be waited on. Very friendly and courteous.

The service person kept me informed as to when I would be waited on. Very friendly and courteous.
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5

Meddie

The knowledge of the Service Rep Leader and professionalism of staff.

The knowledge of the Service Rep Leader and professionalism of staff.
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5

Anonymous

I've always had a good experience at valvoline

I've always had a good experience at valvoline
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5

Robyn B.

Super friendly and excellent customer service! Very informational

Super friendly and excellent customer service! Very informational
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5

A VERY SATISFY REPEAT CUSTOMER

Because the employees and manger was so nice, answered all my questions and there was never any pressure. There were quite a few ...

Because the employees and manger was so nice, answered all my questions and there was never any pressure. There were quite a few customers but the team worked very well together and there wasn't any long wait JUST LIKE CLOCK WORK
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5

Terrie D

Staff were very friendly and knowledgable.

Staff were very friendly and knowledgable.
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5

Ladye73

It was fast, they checked more things on my car instead of just doing the oil change, they made recommendations on other parts o ...

It was fast, they checked more things on my car instead of just doing the oil change, they made recommendations on other parts of my car I should give attention to, they were nice, it was fast.
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4

Stacey

The only reason I was not highly satisfied was the wait time. I expect a wait and I know that walk in services are unpredictable ...

The only reason I was not highly satisfied was the wait time. I expect a wait and I know that walk in services are unpredictable but the wait was about 30 minutes or more. It was a nice, warm, sunny day in December so I couldn't expect less. Valvoline does a great job each time I visit so Thank you!!
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5

Tina I.

Friendly staff,Pront service

Friendly staff,Pront service
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5

Mimi

I pulled in about 3 minutes before they were supposed to close and they still changed my oil for me. They were very friendly an ...

I pulled in about 3 minutes before they were supposed to close and they still changed my oil for me. They were very friendly and didn't act like they were annoyed that I came so close to closing time. They were great, super friendly and very helpful!!!
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5

Anonymous

Great staff.friendly.fast.paid attention to my needs.

Great staff.friendly.fast.paid attention to my needs.
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4

Stacey n

Visit was fine. Friendly staff but prices are high.

Visit was fine. Friendly staff but prices are high.
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5

navy111570

Good service

Good service
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5

Mark in the red mustang

The crew here is amazing I'm very impressed Michael and the guys are amazing

The crew here is amazing I'm very impressed Michael and the guys are amazing
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5

Nikki.M

They were so friendly and it was super quick.

They were so friendly and it was super quick.
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5

dw

Fast service

Fast service
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5

Rocky

The crew are exceptional and made me feel special.

The crew are exceptional and made me feel special.
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5

DRS

They were courteous and friendly. And as far as I know the job was done correctly and it was time-saving.

They were courteous and friendly. And as far as I know the job was done correctly and it was time-saving.
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5

Michele N

Great Service!

Great Service!
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5

Anonymous

Initially, I dealt with a young man named Mike, who was very friendly, personable and interacting with ALL questions I had. He ...

Initially, I dealt with a young man named Mike, who was very friendly, personable and interacting with ALL questions I had. He fully explained the entire process, which took no longer than 15 minutes. I also interacted with Matt, who assisted in informing me how to remove the "oil change" notice from the dashboard screen. The entire crew worked together as a team informing each other as the process was being completed. I would gladly and always refer this Valvoline location to my friends and family. I wish other customer care locations would treat their customers like royalty and welcome me back upon leaving. Please commend this Shively Valvoline location on my behalf! Thank you SO much!!
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5

ROSS THE BOSS

THE PROFESSIONALISM

THE PROFESSIONALISM
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5

Connie W

Fast,friendly, and quality service provided by knowledge techinicians.

Fast,friendly, and quality service provided by knowledge techinicians.
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5

Brian D

I used to go there a few years ago and always was good to me but changed oil in my vehicles myself. Bought a newer car and need ...

I used to go there a few years ago and always was good to me but changed oil in my vehicles myself. Bought a newer car and need some one to change my oil so took it back to them.. Was also pleased with the service. Will keep going their now with this vehicle.
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5

Deborah W

Great!!!!

Great!!!!
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5

Carol M

Technicians are patient with questions I may have and let me know in advance future maintenance my vehicle may need.

Technicians are patient with questions I may have and let me know in advance future maintenance my vehicle may need.
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5

newbtrish

person was very nice and knowledgable

person was very nice and knowledgable
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4

Mozell Y.

I was highly satisfied with my visit. The team worked very well together and completed my visit in a very timely manner. They we ...

I was highly satisfied with my visit. The team worked very well together and completed my visit in a very timely manner. They were professional and treated me with excellent service. I usually get all of my oil changes at this location.
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5

Smiling customer

Fast and efficient

Fast and efficient
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5

tennchatta

First time at this location. Staff was very professional, courteous, and not high pressure. It made my first visit a pleasant ...

First time at this location. Staff was very professional, courteous, and not high pressure. It made my first visit a pleasant experience and I will not hesitate to visit this location again. I usually go to the S. Hurstbourne Lane location. Great job completed by this team at the 7th Street location.
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4

Hot4wheels

They didn't give me my regular ford discount. It was less than normal. I brought in two cars this week. Two different discounts. ...

They didn't give me my regular ford discount. It was less than normal. I brought in two cars this week. Two different discounts. New cut branch makes me feel uncomfortable.
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5

M.Drew

I was able to pull rite up and not get out of my car. Staff were very friendly and Prompt:)

I was able to pull rite up and not get out of my car. Staff were very friendly and Prompt:)
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5

Alan W.

Nice people. Knowledgeable. This comments relates to *this* location only. I almost didn't stop because of a prior experience ...

Nice people. Knowledgeable. This comments relates to *this* location only. I almost didn't stop because of a prior experience in Memphis.
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5

Tim C

Matt, the manager at this location, was off the day I had this service done. The way his folks handled themselves was outstandin ...

Matt, the manager at this location, was off the day I had this service done. The way his folks handled themselves was outstanding and showed that he is doing something right for your company in training his people to handle things as they did without his presence.
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5

CourtneyB1989

The employees are very nice & very knowledgeable about cars. I don't know too much & they are always willing & ready to explain ...

The employees are very nice & very knowledgeable about cars. I don't know too much & they are always willing & ready to explain it to me so I can understand better
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5

Tlaustin65

They got me right in, explained everything abs were very courteous and professional

They got me right in, explained everything abs were very courteous and professional
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4

dgp

Shively

3912 7Th Street
Shively, KY, 40216

Why Valvoline

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Shively

3912 7Th Street Shively, KY, 40216

Why Valvoline

Quick.

Easy.

Trusted.

COUPONS

Get Your Free Service History Report

TAKING CARE OF YOUR CAR IS EASIER THAN EVER

RECOMMENDED SERVICES

DID YOU KNOW?

CUSTOMER REVIEWS

3912 7Th Street
Shively, KY, 40216